PROGRAM DESCRIPTION
CompTIA A+ is aimed at IT professionals with (or seeking) job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. CompTIA A+ establishes best practices in troubleshooting, networking and security across a variety of devices to set the stage for IT careers. CompTIA A+ covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues, it also covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, the fundamentals of cloud computing and operational procedures. This course prepares the student for both parts of the CompTIA A+ IT Technician certification exams.
Program Outcomes
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Security: Supporting and securing access to data by properly using authentication, access control and encryption for an organization. Help desk and technical support professionals form one of the first lines of defense for any organization.
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Networking: Applying core concepts and protocols such as IPv4, IPv6, DHCP, and subnet mask to set up and support wired and wireless networks.
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Operating Systems: Working with mobile, server and traditional operating systems from Android and iOS to Windows and Linux.
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IT Operations: Utilizing the basics of virtualization, cloud computing, desktop imaging and deployment to support today’s IT infrastructures.
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Troubleshooting: Following and using decision trees for diagnosing, resolving and documenting common hardware and software issues across a variety of devices.
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Technical Support: Applying principles of customer service to help resolve IT issues.
This online course is self paced and interactive, it also consists of many other features such as videos, performance based assessments, flash cards and more. This program prepares you for the CompTIA A+ certification exam.
At successful completion of the program the student will be awarded with a Certificate of Completion.
PROGRAM MODULES OUTLINE
PROGRAM OUTLINE OF COMPTIA A+ (220-901 & 220-902)
PROGRAM OUTLINE OF COMPTIA A+
Section 1: 220-901
Module 1 Peripheral Devices
Module 2 System Components
Module 3 Troubleshooting And Mobile Devices
Module 4 Printer And Network Hardware
Module 5 Networks
PROGRAM OUTLINE OF COMPTIA A+
Section 2: 220-902
Module 1 Supporting Windows 1
Module 2 Supporting Windows 2
Module 3 Supporting Windows 3
Module 4 Supporting Windows Networks
Module 5 LINUX, OS X, and Mobile OS
Note: IT Certification industry keeps updating their content. We at NEIH will update our content aligning with CompTIA certification.
PROGRAM KEY DETAILS
DURATION
2 Months
PROGRAM PACE
Self Paced
START DATES
1st & 15th of Every Month
ACCESS
24/7
REGISTRATION
Online or Oncampus
CLASS SIZE
Under 15
DELIVERY
Online
LANGUAGE
English
PROGRAM ONLINE LEARNING FEATURES
LEARNING PATH
All programs have a learning path that students can follow without getting off track.
TEXT TO SPEECH
If you don't feel like reading the material, you can activate the audio reader in the program.
MODULE BASED
Each program is broken down into modules to simply the contents in a section.
DASHBOARD
You can view the overall program outline from 1 single dashboard without having to switch screens.
ONLINE ATTENDANCE
When you attend the online programs, you will be able to see the duration of time spent.
STUDY TOOLS
Majority programs is equipped with study tools such as flash cards, crosswords etc.
PROGRESS TRACKER
Now you have the ease of tracking your progress while you are in the program.
ORIENTATION
All programs come with an orientation towards your program to assist you.
PROGRAM LEARNING OBJECTIVES & KEY TERMS
SECTION 1: 220-901
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Explain the importance of motherboard components, their purpose, and properties
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Install and configure PC expansion cards
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Compare and contrast various PC connection interfaces, their characteristics and purpose
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Identify common PC connector types and associated cables
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Install and configure common peripheral devices
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Compare and contrast various PC connection interfaces, their characteristics and purpose
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Compare and contrast types of display devices and their features
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Identify common PC connector types and associated cables
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Install and configure common peripheral devices
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Given a scenario, troubleshoot common video, projector and display issues
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Compare and contrast various PC connection interfaces, their characteristics and purpose
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Identify common PC connector types and associated cables
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Install and configure common peripheral devices
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Install and configure storage devices and use appropriate media
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Compare and contrast various PC connection interfaces, their characteristics and purpose
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Identify common PC connector types and associated cables
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Install and configure storage devices and use appropriate media
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Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools
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Compare and contrast various RAM types and their features
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Install various types of CPUs and apply the appropriate cooling methods
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Given a scenario, configure settings and use BIOS / UEFI tools on a PC
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Install a power supply based on given specifications
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Given a scenario, select the appropriate components for a custom PC configuration, to meet customer specifications or needs
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Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools
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Install and configure laptop hardware and components
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Explain the function of components within the display of a laptop
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Given a scenario, use appropriate laptop features
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Explain the characteristics of various types of other mobile devices
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Compare and contrast accessories & ports of other mobile devices
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Install and configure laptop hardware and components
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Given a scenario, troubleshoot and repair common mobile device issues while adhering to the appropriate procedures
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Compare and contrast differences between the various print technologies and the associated imaging process
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Install SOHO multifunction device / printers and configure appropriate settings
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Given a scenario, perform appropriate printer maintenance
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Given a scenario, troubleshoot printers with appropriate tools
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Compare and contrast Internet connection types, network types, and their features
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Identify the various types of network cables and connectors
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Compare and contrast the characteristics of connectors and cabling
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Given a scenario, use appropriate networking tools
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Given a scenario, troubleshoot wired and wireless networks with appropriate tools
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Compare and contrast various Wi-FI networking standards and encryption types
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Compare and contrast network architecture devices, their functions, and features
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Given a scenario, use appropriate networking tools
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Given a scenario, troubleshoot wired and wireless networks with appropriate tools
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Compare and contrast Internet connection types, network types, and their features
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Compare and contrast network architecture devices, their functions, and features
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Explain the properties and characteristics of TCP/IP
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Explain common TCP and UDP ports, protocols, and their purpose
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Given a scenario, troubleshoot wired and wireless networks with appropriate tools
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Explain common TCP and UDP ports, protocols, and their purpose
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Given a scenario, install and configure SOHO wireless/wired router and apply appropriate settings
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Compare and contrast network architecture devices, their functions, and features
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Given a scenario, troubleshoot wired and wireless networks with appropriate tools
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Explain common TCP and UDP ports, protocols, and their purpose
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Given a scenario, troubleshoot wired and wireless networks with appropriate tools
SECTION 2: 220-902
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Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1)
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Given a scenario, use appropriate Microsoft operating system features and tools
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Given a scenario, apply appropriate Microsoft command-line tools
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Given a scenario, use appropriate Microsoft operating system features and tools
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Compare and contrast differences of basic Windows OS security settings
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Given a scenario, install Windows PC operating systems using appropriate methods
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Given a scenario, apply appropriate Microsoft command-line tools
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Given a scenario, use appropriate Microsoft operating system features and tools
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Given a scenario, apply appropriate Microsoft command-line tools
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Given a scenario, use Windows Control Panel utilities
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Given a scenario, apply appropriate Microsoft command-line tools
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Given a scenario, use appropriate Microsoft operating system features and tools
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Given a scenario, use Windows Control Panel utilities
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Given a scenario, use appropriate Microsoft operating system features and tools
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Given a scenario, use Windows Control Panel utilities
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Compare and contrast various features and requirements of Microsoft
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Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1)
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Given a scenario, use appropriate Microsoft operating system features and tools
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Given a scenario, use Windows Control Panel utilities
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Compare and contrast various features and requirements of Microsoft
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Given a scenario, use Windows Control Panel utilities
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Given a scenario, explain the troubleshooting theory
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Given a scenario, use appropriate Microsoft operating system features and tools
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Given a scenario, use Windows Control Panel utilities
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Compare and contrast differences of basic Windows OS security settings
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Given a scenario, install Windows PC operating systems using appropriate methods
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Given a scenario, apply appropriate Microsoft command-line tools
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Given a scenario, use Windows Control Panel utilities
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Perform common preventive maintenance procedures using the appropriate Windows OS tools
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Given a scenario, troubleshoot PC operating system problems with appropriate tools)
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Compare and contrast various features and requirements of Microsoft
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Given a scenario, apply appropriate Microsoft command-line tools
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Given a scenario, use appropriate Microsoft operating system features and tools
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Perform common preventive maintenance procedures using the appropriate Windows OS tools
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Identify common security threats and vulnerabilities
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Compare and contrast common prevention methods
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Compare and contrast various features and requirements of Microsoft
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Identify common security threats and vulnerabilities
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Given a scenario, troubleshoot common PC security issues with appropriate tools and best practices
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Given a scenario, apply appropriate Microsoft command-line tools
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Given a scenario, use appropriate Microsoft operating system features and tools
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Identify common security threats and vulnerabilities
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Compare and contrast common prevention methods
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Physical security (Securing physical documents)
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Compare and contrast differences of basic Windows OS security settings
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Given a scenario, deploy and enforce security best practices to secure a workstation
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Given a scenario, use appropriate data destruction and disposal methods
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Summarize the process of addressing prohibited content / activity, and explain privacy, licensing, and policy concepts
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Given a scenario, use appropriate Microsoft operating system features and tools
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Given a scenario, use Windows Control Panel utilities
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Given a scenario, install and configure Windows networking on a client / desktop
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Given a scenario, use appropriate Microsoft operating system features and tools
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Given a scenario, use Windows Control Panel utilities
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Given a scenario, install and configure Windows networking on a client / desktop
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Given a scenario, secure SOHO wireless and wired networks
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Given a scenario, use Windows Control Panel utilities
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Given a scenario, install and configure Windows networking on a client / desktop
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Compare and contrast differences of basic Windows OS security settings
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Identify basic cloud concepts
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Given a scenario, install Windows PC operating systems using appropriate methods
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Identify common features and functionality of the Mac OS and Linux operating systems
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Given a scenario, troubleshoot PC operating system problems with appropriate tools
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Given a scenario, install Windows PC operating systems using appropriate methods
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Identify common features and functionality of the Mac OS and Linux operating systems
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Given a scenario, troubleshoot PC operating system problems with appropriate tools
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Identify basic features of mobile operating systems
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Install and configure basic mobile device network connectivity and email
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Summarize methods and data related to mobile device synchronization
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Compare and contrast various methods for securing mobile devices
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Given a scenario, troubleshoot common mobile OS and application issues with appropriate tools
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Given a scenario, troubleshoot common mobile OS and application security issues with appropriate tools
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Given a scenario, use appropriate safety procedures
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Given a scenario with potential environmental impacts, apply the appropriate controls
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Demonstrate proper communication techniques and professionalism
PROGRAM COMPLETION REWARDS
1
DIGITAL BADGE
At successful completion, you will receive digital badges that can be used online to display your achievements.
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CERTIFICATE
At the completion of the program, you will be awarded with a program completion certificate.
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CAREER HOURS
With the completion of this program, you will also be awarded with Career Enhancement Clock Hours (CECH), that may be displayed on your resume.
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TRANSCRIPT
Your completion also comes with a dedicated transcript that shows your areas of grades for each course you attended.